Retail & Consumer

Nowhere are technological and consumer change more keenly felt than in retail. Operating across a wide spectrum of activities and disciplines, psd’s retail and consumer recruitment specialists are at the leading edge of this transformation.


From hypermarket to boutique, global to local, bricks-and-mortar to digital, the world of retail is being reshaped as never before. Arguably recruiting the best people has never been more important.

As e-commerce assumes ever-greater importance, so physical retail demands new skills and capabilities to elevate customer experience and maximise dwell-time. psd works at boardroom, senior management, and operational leadership levels with leading retail companies and property operators in the UK and internationally.

With decades of management recruitment experience in areas such as premium retail, fashion and luxury lifestyle, psd has diversified its offer to encompass convenience retail, logistics, distribution & fulfilment, as well as online stores – working with retail enterprises of all sizes to help them create efficient, agile, competitive organisations.

psd‘s matrix structure and deep sector-specific expertise enables us to recruit from a huge range of industries, skill-sets and geographies. In particular, our expertise in recruiting for hospitality industries is highly valued by businesses seeking new approaches to the experiential aspects of retail. It’s a unique perspective that’s ideally suited to the fast, fluid and innovative businesses redefining the retail environment today and for the future.

Executive Recruitment in Retail & Consumer

For more than 25 years, psd has been a trusted senior recruitment partner to many of the world’s biggest retail names. Our areas of expertise include buying, design, operations, customer service, finance, property & construction, change management, technology, law, company secretarial, HR, marketing, and procurement & supply chain.

Recent assignments include:

  • Chief Executive
  • Chief Operating Officer
  • Finance Director
  • Director of Operations
  • Buying Director
  • Head of Property
  • Head of Estates
  • Marketing Director
  • Head of Technology & Change Management
  • Chief Procurement Officer
  • HR Director

Our clients say

I was pleased with the service from psd. The recruitment took a while but the consultant was very patient and sent over a selection of candidates. They helped us fill the role, which we were unable to source directly.

People Manager, Fortnum and Mason

News & insight

InFocus: Executive Insights – Hotels

In our latest edition of InFocus, we have curated insightful articles that shed light on two pertinent themes shaping the luxury hospitality sector today.

InFocus: Real Estate Professionals Operating in the Retail & Leisure Sector in 2024

In 2024 the story for the Retail Sector is anticipated to be a tale of two halves. Peter Hardy, Managing Director of psd’s Property & Construction sector, gives his insights into Real Estate Professionals operating in the Retail & Leisure Sector in 2024.

Post Pandemic Sentiment and Wellbeing in the Customer Contact Industry

Throughout March 2021, psd and The UKCCF ran an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.