Customer Contact

psd is a market leader in board, management and executive level recruitment for customer service professionals across all major industry sectors.

Our specialist teams recruit across the UK, Europe, the Middle East and Asia. Areas of expertise include customer experience, customer services, call-centre management, operations, project management, relationship management, telesales, resource planning, and collections.

We have been providing call centre and customer service professionals for over 25 years to the banking, financial services, technology, hospitality & leisure, travel, property & construction, business, professional services, retail and consumer sectors.

Recruitment in Customer Contact

Typical positions include:

  • Customer Services Director
  • Head of Customer Experience
  • Call Centre Director
  • Operations Director
  • Project & Programme Director
  • Telesales Manager
  • Head of Resource Planning & Support
  • Collections Manager

Our clients say

My recruiter of choice for contact centre roles. The calibre of the candidates was very high.

Director, Insurance

Exceptionally professional, each contact and conversation was personable, timely and efficient. Provides appropriate levels of feedback and updates, making the recruitment process feel as comfortable as possible.

Head of Resource Planning and MI, Outsourcing

The whole recruitment experience and support during this assignment has been amazing. psd has been exceptional at keeping me updated and being very transparent so expectations were clear. Even after appointment have kept in touch and have been able to share progress. I would not hesitate to recommend psd.

Healthcare Services

I always call psd first for call centre people. They are engaging, keep me up to date, acquire fantastic candidates and manage the process well – a pleasure to work with.

FM & Support Services

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