psd is a market leader in board, management and executive level recruitment for customer service professionals across all major industry sectors.
Our specialist Contact Centre & CX recruitment consultants work across the UK, Europe, the Middle East and Asia. Areas of recruitment expertise include customer experience, consulting, customer services, call-centre management, operations, project management, relationship management, telesales, resource planning, collections and HR
We have been recruiting contact centre and CX professionals for over 25 years to the banking, financial services, technology, hospitality & leisure, travel, property & construction, consulting, retail and consumer sectors.
psd has an unrivalled network in the Customer Contact and CX fields across all operational, strategic and support roles. We are members of the UK Contact Centre Forum and regularly Judge at various events including the UK Customer Experience Awards.
Executive Recruitment in Customer Contact & CX
Typical customer contact & CX roles recruited for include:
- Chief Customer Officer
- COO
- Customer Services Director
- Director of CX
- Head of UX
- HR Director
- Call Centre Director
- Operations Director
- Project & Programme Director
- Telesales Manager
- Head of Resource Planning & Support
- Collections Manager
psd’s specialists
Roles in Customer Contact & CX
Customer Contact & CX
The whole recruitment experience and support during this assignment has been amazing. psd has been exceptional at keeping me updated and being very transparent so expectations were clear. Even after appointment have kept in touch and have been able to share progress. I would not hesitate to recommend psd.
Healthcare Services
Rob Dermott, Director of psd’s Customer Contact Practice, judged the Customer Experience Awards 2022 for his 8th time. He shares how the day was and celebrates the success of the winners in the ‘Best Customer Service’ Category.
Rob Dermott explores the challenges of attracting and retaining talent as a result of the Great Resignation.
Throughout March 2021, psd and The UKCCF ran an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.