Customer Contact

psd is a market leader in board, management and executive level recruitment for customer service professionals across all major industry sectors.

Customer Services Recruitment Firm, psd

Our specialist customer services and contact centre recruitment consultants work across the UK, Europe, the Middle East and Asia. Areas of recruitment expertise include customer experience, customer services, call-centre management, operations, project management, relationship management, telesales, resource planning, and collections.

We have been recruiting call centre and customer service professionals for over 25 years to the banking, financial services, technology, hospitality & leisure, travel, property & construction, business, professional services, retail and consumer sectors.

psd has an unrivalled network in the Customer Contact and Experience fields across all operational, strategic and support roles.  We are members of the UK Contact Centre Forum and regularly Judge at various events including the UK Customer Experience Awards.

Executive Recruitment in Customer Contact

Typical customer contact roles recruited for include:

  • Customer Services Director
  • Head of Customer Experience
  • Call Centre Director
  • Operations Director
  • Project & Programme Director
  • Telesales Manager
  • Head of Resource Planning & Support
  • Collections Manager

Our clients say

My recruiter of choice for contact centre roles. The calibre of the candidates was very high.

Director, Insurance

Exceptionally professional, each contact and conversation was personable, timely and efficient. Provides appropriate levels of feedback and updates, making the recruitment process feel as comfortable as possible.

Head of Resource Planning and MI, Outsourcing

The whole recruitment experience and support during this assignment has been amazing. psd has been exceptional at keeping me updated and being very transparent so expectations were clear. Even after appointment have kept in touch and have been able to share progress. I would not hesitate to recommend psd.

Healthcare Services

I always call psd first for call centre people. They are engaging, keep me up to date, acquire fantastic candidates and manage the process well – a pleasure to work with.

FM & Support Services

News & insight

Post Pandemic Sentiment and Wellbeing in the Customer Contact Industry

Throughout March 2021, psd and The UKCCF ran an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.

IR35 – Advice for Clients and Contractors

From April 2021 clients will be required to provide a Status Determination Statement to show whether a contractor’s engagement falls inside or outside IR35.

How to Build a Successful Relationship with an Executive Recruiter

Executive Search firms are retained by employers to fill their most senior positions, so an established relationship with an Executive recruiter can give you early sight of an opportunity you might want to pursue.