Customer Contact & CX

psd is a market leader in board, management and executive level recruitment for customer service professionals across all major industry sectors.

Customer Services Recruitment Firm, psd

Our specialist Contact Centre & CX recruitment consultants work across the UK, Europe, the Middle East and Asia. Areas of recruitment expertise include customer experience, consulting, customer services, call-centre management, operations, project management, relationship management, telesales, resource planning, collections and HR

We have been recruiting contact centre and CX professionals for over 25 years to the banking, financial services, technology, hospitality & leisure, travel, property & construction, consulting, retail and consumer sectors.

psd has an unrivalled network in the Customer Contact and CX fields across all operational, strategic and support roles.  We are members of the UK Contact Centre Forum and regularly Judge at various events including the UK Customer Experience Awards.

Executive Recruitment in Customer Contact & CX

Typical customer contact & CX roles recruited for include:

  • Chief Customer Officer
  • COO
  • Customer Services Director
  • Director of CX
  • Head of UX
  • HR Director
  • Call Centre Director
  • Operations Director
  • Project & Programme Director
  • Telesales Manager
  • Head of Resource Planning & Support
  • Collections Manager

Our clients say

My recruiter of choice for contact centre roles. The calibre of the candidates was very high.

Director, Insurance

Exceptionally professional, each contact and conversation was personable, timely and efficient. Provides appropriate levels of feedback and updates, making the recruitment process feel as comfortable as possible.

Head of Resource Planning and MI, Outsourcing

The whole recruitment experience and support during this assignment has been amazing. psd has been exceptional at keeping me updated and being very transparent so expectations were clear. Even after appointment have kept in touch and have been able to share progress. I would not hesitate to recommend psd.

Healthcare Services

I always call psd first for call centre people. They are engaging, keep me up to date, acquire fantastic candidates and manage the process well – a pleasure to work with.

FM & Support Services

News & insight

Customer Experience Awards 2022 – Judging the UK’s Best Customer Service Award

Rob Dermott, Director of psd’s Customer Contact Practice, judged the Customer Experience Awards 2022 for his 8th time. He shares how the day was and celebrates the success of the winners in the ‘Best Customer Service’ Category.

The Great Resignation – Attracting and Retaining Talent

Rob Dermott explores the challenges of attracting and retaining talent as a result of the Great Resignation.

Post Pandemic Sentiment and Wellbeing in the Customer Contact Industry

Throughout March 2021, psd and The UKCCF ran an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.