Millennial’s, and Gen Z, have completely changed what it means to be happy at work, how a job should represent more than a 9-5 and what they expect in return.
Focusing on strategies to drive out cost may work in the short term, but if the strategy is growth, a different approach is required, says Envitia CEO Nabil Lodey.
The market for Customer Experience professionals is developing quickly. Experts will be seen as true practitioners of CX and not just Customer Service.
Attracting and retaining excellent talent continues to be an ever-increasing challenge. In today’s global business environment, it’s just as important to design your employer brand experience as it is your consumer brand experience.
