Hospitality & Retail Management Archives

The Critical First Step Towards a Career in Hospitality

Simon Tucker-Brown, CEO of psd, spoke at the University of Sunderland and offered his advice on starting a career in the Hospitality Industry.

Celtic Manor Resort: Interview with Ian Edwards MI FIH

Ian Edwards on appealing to the staycation market with a strong family offering, opening the Coldra Court Hotel to support the NHS and key workers as well as the Welsh Blood Service throughout the pandemic, and adopting contactless app technology to protect guests whilst streamlining their experience.

The Belfry Hotel & Resort: Interview with Chris Eigelaar

The Belfry Hotel & Resort will be playing host to the much-anticipated Betfred British Masters 2021. Chris Eigelaar tells us about the retraining initiative for team members returning from furlough, the exciting launch of virtual event setups, and the new Discover campaign connecting guests to the local area.

Carton House – a Fairmont managed hotel: Interview with John Keating

John Keating talks to Hayley Bortolotti about supporting people returning from furlough, the newly completed renovation program bringing the beautiful 18th century mansion back to life, and what his biggest learning curve has been over the past 12 months.

Galgorm Spa & Golf Resort: Interview with Colin Johnston

Colin Johnston, Managing Director, on the Employee Assistance initiative implemented during the pandemic to keep staff members happy, healthy and engaged, developing new guest experiences and what the events of 2020 have taught him.

Gleneagles: Interview with Conor O’Leary

Conor O’Leary, Managing Director, on the new People & Culture strategy ‘Let’s Stay Together’, the launch of a programme of glamorous outdoor get-togethers, glorious food and great adventures, and Gleneagles’ active role in supporting local communities and businesses.

Our thinking » Hospitality & Retail Management