Focusing on strategies to drive out cost may work in the short term, but if the strategy is growth, a different approach is required, says Envitia CEO Nabil Lodey.
The market for Customer Experience professionals is developing quickly. Experts will be seen as true practitioners of CX and not just Customer Service.
Attracting and retaining excellent talent continues to be an ever-increasing challenge. In today’s global business environment, it’s just as important to design your employer brand experience as it is your consumer brand experience.
FinTech investments have gradually increased over time, whilst ‘InsureTech’ has had a late but sudden rise in investments with record levels achieved in 2016.
Stuart Metcalfe turns his mind to his top 10 considerations for an Owner or Investor when contemplating selecting a Brand and/or engaging a third party management company.
With businesses adapting to the digital economy and making use of their real time customer data, the relationship between the CMO and CIO has never been closer.
