We are looking for Service Delivery Manager on a permanent basis based in London. If you are interested in this role or require further information please apply.
A growing fintech company headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 20 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
Our values are:
About the opportunity:
We’re looking for a hands-on Service Delivery Manager to ensure the service desk meets or exceeds its SLAs, contributing to company objectives by providing excellent customer service and minimising the impact of incidents and service disruptions on customers. This role is suitable for a technical individual who is looking to grow their existing team leadership skills.
Reporting to the Global Head of Operations, the hands-on Service Delivery Manager will:
Ideally, you’ll have:
Our recruitment process:
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve! Ultimately, being part of our small but mighty team means you’ll have the opportunity to learn about micro payments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product road map and help scale our platform as we continue to expand across the globe.
We love to look after our people. You’ll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work. You’ll have access to:
You’ll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits including having access to the eclectic and vibrant culture that Shoreditch is known for.