Candidates

Description

We have a current opportunity for a Consultant on a permanent basis. The position will be based in Manchester. For further information about this position please apply.

psd is a leading international executive recruitment consultancy, with 30 years of operational experience in delivering executive, management and board-level assignments.

Our highly regarded Customer Contact Practice continues to enjoy rapid growth working with clients across contact centre and CX sectors. We operate from mid/senior management to Board level and boast strong client relationships and a great profile in the industry.

Within Customer Contact we have a strong team focussing on mid/senior management to board level across Contact Centre, Customer Experience and HR placements.

We are seeking an experienced consultant to focus on placing Customer Contact & CX professionals, at senior management and board level into one of psd’s major sectors – Banking & Financial Services. There is an enviable client base consisting of many long standing psd customers. By adding in this crucial functional expertise, we expect our clients to see that our coverage is both extensive and specialist.

The Role:

This is a 360-recruitment role, allowing you to be involved in all areas of the recruitment cycle. You will benefit from direct access to the expertise of our leadership team, who will support your career development whilst sharing their own experience and extensive networks.

This role will sit alongside a manager and you will be focusing on Financial Services and associated clients.

• Focus on placing Customer Contact, CX & HR professionals – at senior to board level into the Financial Services & associated sectors – typical roles would include HR Directors & Consultants, Customer Experience & Customer Service professionals
• Engage, build, and develop profitable long-term executive relationships, speaking to as many senior and board level leaders as required to promote yourself, the discipline & sector
• Have an interest and become an expert in property, customer contact and HR 
• Develop a relevant and continuous pipeline of new business as well as leveraging existing psd relationships
• Be responsible for end-to-end delivery (search, interview, select, close)
• Provide subject matter expertise, develop thought provoking articles, and attend market events – this would include various Contact Centre & CX Events, Awards Ceremonies and continuing to develop relationships with partner organisations such as the UKCCF.  This individual would be tasked with researching and developing the best professional networks to align to in the relevant area,

The Person:

• A passion for giving great Customer Experience – something we recruit for day in, day out
• A proven track record of achievement within a recruitment/executive search consultant role evidenced by a high and consistent level of billings, strong client relationships and first-class candidate management skills.
• Experience of delivering assignments at mid to senior level, a distinct advantage.
• Ability to proactively build a client base from existing and new contacts and deliver a broad range of search and selection services.
• Outstanding relationship building and communication skills.

What we offer: 

This position comes with a very competitive basic salary and an open-ended commission scheme which includes a 50% of net fees level.  

In psd UK other benefits include: 

• 25 days annual leave, increasing 1 day each year up to a maximum of 30 days
• Private medical insurance
• Group company pension
• Season ticket loan
• Life Assurance
• Corporate gym membership discounts 
• Volunteering days to support selected charities
• A full social calendar including Summer and Christmas parties
• Mentoring schemes
• Cycle to work / Tech schemes

Career Development: 

We place high importance on developing careers and have been very successful in training management teams to lead and direct the Group. Many of our senior managers have progressed through the ranks and have benefited from our in-house coaching and training programmes. 

We believe that your ongoing training and development is our responsibility and the key to unlocking your potential. We provide a blended approach including internal workshops, external training programmes, coaching & mentoring, on-the-job training and regular 121 time with your line manager.

Flexible Working 

We recognise the contribution of all our staff and understand that employees may wish to work more flexibly.

We offer flexible working arrangements to help you with your personal needs, and you can start your day any time up until 10am. When working remotely, we ensure that you are equipped with the right tools to still feel connected and effective from wherever you are working from. 

Rewards and Recognition: 

Recognising the achievements of our people is a vital part of our culture, incentive schemes such as our awards nights ensure that we can relax and socialise together. 

We recognise and reward hard work, commitment and success. Everyone who works as part of our company is given responsibility and encouraged to take ownership of what they do, with the support they need to get where they want to be. Targets and expectations are clearly defined – once achieved, they are celebrated and rewarded. 

Diversity: 

We offer a working environment and culture that recognises, embraces, and values difference. We are a certified Disability Confident Committed employer and Clear Assured accredited.

Full and proper consideration is given to disabled applicants, giving regard to making reasonable adjustments for their particular aptitudes and abilities to allow them to be able to do the job.

As a recruitment consultancy, our responsibility is always to attract and recruit the best candidates for our clients, encouraging and selecting candidates purely on the basis of merit.