Acting as a key point of contact for customers, this role is imperative and you will be a mainstay throughout the customer journey. You will manage customer relationships face to face across a variety of sites.
This role will be looking after customers in two mains areas, Plymouth & Newton Abbot so ability to travel between locations is a must have. This also includes a minimum one day a week at client offices.
What we are looking for
Liaise with the Head of department to gain knowledge/understanding of relevant sites and customers
Using quality checklist & process to ensure that all new homes are at the quality standard that our customers expect
Be the main point of contact for the customer following the exchange process
Work key business unit stakeholders to ensure the customers’ interests are looked after always
Maintain oversight of any remediation activity to ensure satisfactory issue resolution/defect remediation
In conjunction with the Customer Support team, liaise with customers after their move in, to ensure they are no unresolved issues