Head of IT Shared Services / Head of IT Infrastructure and Service sought by a client in the North West to lead an effective and efficient IT shared Services function incorporating both infrastructure and IT Services. The role encompasses all technology areas including desktop, datacentre, networks and service desk with a sizeable team plus suppliers. You will lead the IT shared Services team embedding a culture of high performance, while also being responsible for defining service strategy, implementing services in line with the overall IT and business strategy. You will also be instrumental in leading the ongoing service improvement activities in line with ITIL, working closely with the vendor community to lead commercial negotiations and ensure that appropriate terms and SLAs are in place and adhered to.
Candidates will demonstrate the following –
This is a unique opportunity to take on a broad remit within a successful financial services organisation undergoing a period of significant change. The role offers the opportunity to make a significant contribution at a variety of levels.