InFocus: The Best of 2019

18/12/2019By Stefan Ciecierski
As 2019 comes to an end, we would like to thank you for your continued support.

I hope you have enjoyed this year’s  InFocus, in which we brought you insights from thought leaders on a variety of issues that impact today’s forward looking businesses.

psd has a unique combination of sector and functional expertise so we are well placed to bring you comment from a range of experts in their fields.

In case you missed them, here are some of our top picks from InFocus in 2019.


Tech Turnarounds Are About People – Not Cost

Focusing on strategies to drive out cost may work in the short term, but if the strategy is growth, a different approach is required, says Envitia CEO Nabil Lodey.

Can Emotional Connection Be Taught?

Beth Aarons considers emotional connection and the link with customer service and employee engagement.

The Fourth Industrial Revolution and the Power of Data

The Fourth Industrial Revolution is fundamentally about the ownership, transportation and manipulation of data and how it is used to drive productivity.

Employee Recognition and Customer Experience Go Hand In Hand

We all know that Contact Centres can suffer from low levels of employee engagement and high staff turnover – this in turn can impact all aspects of Customer Experience. Sinead...

How to Design Your Employer Brand Experience

Attracting and retaining excellent talent continues to be an ever-increasing challenge.  In today’s global business environment, it’s just as important to design your employer brand experience as it is your consumer brand experience. 

Many A True Word.. A Digital Transformation Journey

Anthony Wagerman talks to psd about his own digital transformation experience, and the lessons learnt from the challenges faced along the way.

I am pleased to report that psd has had a good year and continues to go from strength to strength, successfully completing some of the most important hiring projects in our specialist markets. Our reputation for outstanding recruitment services continues to grow and our international reach enabled us to complete assignments in 77 different countries during the last few years.

Thank you for your continued support and partnership.

Merry Christmas and a Happy New Year!

About the author


Stefan Ciecierski

Chief Executive Officer

Stefan is CEO and Global Head of the psd Technology practice. His expertise covers digital, software, IT & cloud services, telecommunications, consumer electronics & semiconductors, IoT and Fintech. He has over 30 years’ experience in the recruitment industry, and has managed businesses in the UK, Europe and Asia.