Welcome to the 2018 summer edition of psd’s Hospitality InFocus, in which we share some topical pieces for your review.

In this edition, Astrid Bray, Managing Director at Hyde Park Residences, talks to psd about the Hyde Park Residence refurbishment project and offers her insights and advice in embarking on a large-scale project.

Derek Picot, Director at MRP Hotels and owner of Derek Picot Consulting, looks at the proliferation of hotel star ratings and asks, should there be a more simple system?

Finally, Vivien Sirotkin, Partner at Inspiring Hospitality Management (IHM), asks if customer experience has become the real differentiator in the hospitality business today.  She offers her insights into the changing face of hospitality customer expectations in today’s hyper-competitive and customer centric world.

I hope that you enjoy reading these articles and I look forward to hearing your views and comments. We are enormously grateful to Astrid, Derek and Vivien for their valuable contributions.

psd’s Hospitality practice has been established for many years and recruits board, management and executive professionals globally across the hospitality, hotel, travel and leisure sectors.  As always, the publication of a new Hospitality InFocus gives me the opportunity to thank our many clients and candidates past and present. Our team of specialist hospitality consultants and I look forward to engaging with you in the coming months.