InFocus: Emotional Connection and Engagement

Welcome to the latest edition of psd’s Hospitality InFocus, in which we offer a number of interesting pieces from business leaders within the hospitality industry.

In this edition of the Hospitality InFocus, Beth Aarons, Global Director of the Dorchester Collection Academy, considers emotional connection and the link with customer service and how to embed this culture in the workplace.

We talk to Aseem Kapoor, Corporate HR Director for the Emaar Hospitality Group, about driving employee engagement, automation and experimenting with Artificial Intelligence.

Lastly, Derek Picot, author and international hotelier, examines the regulation efforts around Airbnb, as various cities around the world put limitations in place to ‘control’ the giant short-term letting platform.

The psd Hospitality InFocus is our way of saying thank you to our valued clients and candidates. Contributed by business leaders and industry experts from within our network, we endeavour to offer interesting, insightful and topical pieces that we hope you will enjoy.

We look forward to hearing your views and comments, and to supporting you in your recruitment efforts going forward into 2019.


Can Emotional Connection Be Taught?

Beth Aarons considers emotional connection and the link with customer service and employee engagement.

The Digital Transformation of HR – Interview with Aseem Kapoor, Corporate HR Director, EHG

Aseem Kapoor chats to psd about structuring the Human Resource function for Emaar Hospitality Group.

Airbnb: Should Cities Regulate Private Landlords?

Derek Picot examines Airbnb regulations as major cities around the world attempt to ‘control’ the giant short-term letting platform.

About the author

Lesley Reynolds | executive recruiter

Lesley Reynolds

Managing Director - Hotels, Leisure & Travel

Lesley heads psd's Hotel, Hospitality, Leisure & Travel sectors at board, senior executive and management level on a global basis. She is very active personally delivering executive search and senior assignments across these sectors.