InFocus: Engagement and Sustainability in Hospitality

26/11/2017By Lesley Reynolds
Welcome to the winter edition of psd’s Hospitality InFocus, in which we share some particularly thought provoking articles for your review.
the wigmore

Bob van den Oord, of the Langham London, has given us a fascinating insight into their latest project and redevelopment – The Wigmore – a Tavern with street access targeting the local community as much as hotel guests.

Employee Engagement is a huge topic and Michelle Crosby’s thoughts on the subject are much valued.

Finally Derek Picot shares his views on the subject of sustainability and ethics within the hospitality sector.

I would like to extend my sincere thanks to Michelle, Derek and Bob for sharing their thoughts with us.  The psd Hotels, Leisure & Travel team and I look forward to hearing any feedback from you on any of these articles.


Interview with Bob van den Oord – MD of the Langham

The Wigmore is a new ‘modern British Tavern” by The Langham London hotel. We spoke to Bob van den Oord about the concept and success of this exciting new spot!

The Power of Engagement

Employee engagement is key to the success of any business.  In a service environment, the emotional climate is mission critical.

Ethical Housekeeping – Will it Save the Planet?

Among numerous developments in the hotel industry in recent years, one evident change is the rise of sustainability and ethics.

About the author

Lesley Reynolds | executive recruiter

Lesley Reynolds

Managing Director – Hotels, Leisure & Travel

Lesley heads psd‘s Hotel, Hospitality, Leisure & Travel sectors at board, senior executive and management level on a global basis. She is very active personally delivering executive search and senior assignments across these sectors.