the winter edition of PSD’s Hospitality InFocus. I believe we have some
particularly thought provoking articles for your review.
Employee Engagement is a huge topic and Michelle Crosby's thoughts on
the subject are much valued. I also believe that John Levell has struck a
poignant chord highlighting the contribution of employees with neurodiverse
conditions such as dyslexia, ADHD and autism - and the unique capability and
high levels of skill these individuals harbour. Reading the line-up of just
some of the successful entrepreneurs with a neurodiverse condition provides
food for thought, and helps to overcome scepticism on this subject.
Bob van den Oord, of the Langham London, has given us a fascinating insight
into their latest project and redevelopment - The Wigmore - a Tavern with
street access targeting the local community as much as hotel guests.
Finally Derek Picot provides views on the subject of sustainability and
ethics within the hospitality sector.
I am convinced there is
something for everyone amongst these four intriguing short articles - do take
time to browse. Certainly, I would like to extend my sincere thanks to
Michelle, John, Derek and Bob for sharing their thoughts with us.
look forward to hearing any feedback from you on any of the articles.
Meanwhile the PSD Hospitality team and I look forward to supporting you in
any way we can either in these closing weeks of 2017, or during 2018.
The Wigmore is a new ‘modern British Tavern” by The Langham
London hotel. After it opened this July, we talked to the Managing Director Bob van den Oord, about the concept and early success of this
exciting new spot!
Derek Picot has held many senior positions in the hotel industry, and
has witnessed numerous developments. One evident change is the rise of
sustainability and ethics – not just in the hotel industry but within
businesses globally. Derek takes a look at how hotels are changing their
practices and ponders on whether these new business commitments will actually
make a difference.
When you walk
through the doors of a business establishment of any kind you get a feeling, a
vibe, from the people who work there. Are they happy to be there? Excited?
Switched on? Energized? Genuine in their interactions with you and each other?
Or are they the opposite? Think about how that difference makes you – the
customer – feel. Now think about your own business through this same lens –
how do your employees, and your customers, feel?
you probably know, Directors and Partners in big-4 consultancies don’t have
dyslexia. I must have caught mine from my children, I’m sure that must be the
case. I certainly can’t have had it during education – none of my teachers
mentioned it, although it would explain the rather bumpy ride I had at