Hilton Bankside, London
2017-01-16

PSD were well represented at the Master Innholders conference on 15th and 16th of January, 2017. The event was held at the Hilton Bankside, and PSD, sponsors of the Master Innholders through St Julian’s Scholars, were thrilled to support the event.

Master InnHoldersWhat a headache it must have been for the committee to put together a conference programme to inspire the sell-out audience of 450 of the UK's top hoteliers, but indeed 2 sessions really stood out …

Ecole HoteliereThe Master Innholders must be congratulated for their ongoing commitment to the development of young people within the industry. Their Aspiring Leaders Diploma programme and the Master Innholders Scholarship programmes are crucial in providing structured learning and unique experiences for successful young individuals.

We heard from Charlotte O'Connell, General Manager at Moxy Hotels; Lucy Gregory, Deputy General Manager at The Arch; and Tom Waldron-Lynch, General Manager at De Vere Orchard Hotel and East Midlands Conference Centre. They described the enormous value this learning and investment provided them. Applications for the 2017 Diploma and Scholarships are currently being sought and are open to anyone.

Geoff RammFor inspiration, Geoff Ramm thrilled the audience with his presentation on Celebrity Service. Challenging all the luxury hoteliers in the room, Geoff asked if any aspect of the service they provide would change or improve if a celebrity walked in. Geoff made it all sound very simple but it left every top hotelier in the room with a brilliant idea to take home. If you weren't there, we urge you to listen to the Celebrity Service presentation. Alternatively get his book Celebrity Service:'Discover The Gap In Your Service You Never Knew Existed' - a very interesting read!

It is always a pleasure to attend the events held by The Master Innholders and we very much look forward to attending the next conference. 

 Publication Date: 24/01/2017