The brief was extensive and covered a broad spectrum - including behaviours, technologies, innovation, leadership qualities and customer focus.
The organisation had a longstanding commitment to driving participation and access which had not translated into a consistent IT strategy and the department had the challenge to improve its reputation, performance and service delivery. The board took the opportunity to invest in a new IT Director to sit on the leadership team, a move designed to elevate the performance and profile of IT as well as introduce greater innovation. The organisation had tried to target suitable candidates through direct channels, but did not feel they were attracting the right calibre of applicant.
PSD worked closely with the senior management team to
take a detailed brief. Allowing for multiple viewpoints and providing advice
on the technology leadership marketplace, PSD advised on ways of attracting
senior candidates, the importance of a clear proposition and what levels of
expertise could be expected at various salary points.
developed a deep understanding of the client’s culture and priorities, PSD
conducted a thorough search for candidates from the retail, leisure and
hospitality sectors. The process included interviewing candidates, seeking
informal references and presenting these findings to the client for an open
PSD was able to identify and
engage an outstanding candidate from the hospitality sector who offered the
governing body a superb blend of experience around technology, leadership
and business engagement. The candidate had a long track record of service
at a well-established hospitality business and we collaborated closely with
the client to ensure the opportunity was presented appropriately and a
balanced insight into the business at all levels from CEO to technology
team was offered to the prospective IT Director.
PSD helped the
candidate and client manage the offer, resignation, transition and
induction process and continues to offer support to the IT Director as
the new technology strategy is being formulated and delivered.
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